Telephone: 01922 650330

Walsall Parent Partnership Service (PPS) is a statutory service providing  information advice and support to parents and carers of children and young people with special educational needs (SEN). We're also able to put parents in touch with other local and national organisations.


We have a role in making sure that parents' views are heard and understood and that these views inform local policy and practice.


We are based within Walsall Council; at 'arm's length'. We provide confidential and impartial support. Government guidelines on this can be found here:


Parent Partnership Services - Increasing Parental Confidence



We are able to provide information and advice about:

  • How special educational needs are identified and assessed by schools and the local authority
  • Who parents can talk to in a school or Local Authority about their concerns
  • The SEN Code of Practice, the statutory assessment process and statements
  • Parents/carers rights and responsibilities
  • Meetings and reviews about a child's needs
  • How progress is monitored and reviewed
  • What parents can do if they are not happy with a decision made about their child's SEN


 Our own local aims:

  • We provide free and impartial local services
  • We work directly with parents and carers of children and young people with SEN
  • We provide confidential information advice and support
  • We work in partnership with parents/carers, schools, the local authority and other agencies
  • We support parents to inform and influence local policy and practice
  • We enable parents and carers to make informed choices and decisions with confidence.


 We will ...

  • Listen to your views and concerns.
  • Help you to have your say.
  • Talk through the options with you and help you to make your own decisions and take action.
  • Offer appointments for face to face discussion
  • Help you understand special educational needs processes.
  • Help you to prepare for meetings and support you at meetings.
  • Help you to fill out forms, write letters and reports.
  • Accompany you on school visits.
  • Give you information about organisations that may help you.
  • Give you impartial, accurate and up-to-date information about special educational needs.
  • Help you understand what your rights, roles and responsibilities are in relation to your child's education.
  • Help you work and communicate with schools, the local authority and other professionals.
  • Help you to resolve disagreements.
  • Help you with your appeal to the Special Educational Needs and Disability Tribunal.

We will not ...

  • Discuss you or your child with other people without your permission.
  • Assess you, your child or your family.
  • Judge you.
  • Tell you what to do.
  • Attend medical appointments.
  • Attend meetings in your absence.
  • Act as lead professional in the Common Assessment Framework (CAF).


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Every local authority has a Parent Partnership Service. To find your local service click


Watch this short video to find out more.